Shipping, Returns & Refunds Policy
This policy explains how shipping, returns and refunds are handled for orders placed with All Aboard Clothing.
Shipping
Orders are generally processed within a reasonable timeframe after payment has been received. Delivery timeframes may vary depending on your location, carrier delays, public holidays and seasonal demand.
Shipping costs and available delivery options will be displayed during checkout where applicable.
Order Issues
If your order arrives damaged, contains the wrong item, or you believe something is missing, please contact us as soon as possible so we can investigate and assist.
Change of Mind Returns
We may accept change of mind returns at our discretion where items are returned unused, unworn, unwashed and in original condition with tags attached.
Customers are generally responsible for return shipping costs associated with change of mind returns unless otherwise agreed.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.
You may be entitled to a repair, replacement or refund where a product has a major failure or otherwise does not meet consumer guarantees under Australian Consumer Law.
Faulty, Damaged or Incorrect Items
If an item is faulty, damaged, not as described, or does not meet a consumer guarantee, please contact us with details of the issue and, where possible, supporting photographs.
Where required under Australian Consumer Law, we will provide an appropriate remedy which may include repair, replacement, refund or another remedy permitted by law.
Refunds
Approved refunds will generally be processed back to the original payment method used for the purchase unless otherwise required by law.
Processing times may vary depending on your payment provider or financial institution.
Exchanges
Where stock is available, we may offer exchanges for alternative sizes or products. Exchange requests are subject to stock availability and assessment of the returned item.
How To Contact Us
For shipping, returns or refund enquiries, please contact:
All Aboard Clothing
Email: ahoy@allaboardclothing.au
Phone: 0493 532 891