Privacy Policy

1. Who We Are

This website is operated by All Aboard Clothing, a registered Australian business. For privacy enquiries, access requests, corrections or complaints, you can contact us at ahoy@allaboardclothing.au or on 0493 532 891.

2. Privacy Laws

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business.

3. Personal Information We Collect

We may collect personal information that is reasonably necessary for running our online store, fulfilling orders and responding to customers. This may include:

• name, email address, phone number and billing or shipping address;
• account login details and order history;
• products viewed, added to cart or purchased;
• messages sent through our contact forms, email or social media;
• payment confirmation details from secure payment providers;
• website usage information, device data, cookies and analytics information.

We do not intentionally collect sensitive information unless you choose to provide it and it is reasonably necessary for us to respond to your request.

4. How We Collect Information

We collect personal information directly from you when you place an order, create an account, subscribe to updates, complete a form, email us, call us or otherwise interact with our website. We may also collect information automatically through cookies, analytics tools and ecommerce functionality.

5. Why We Collect and Use Information

We collect, hold, use and disclose personal information for purposes including:

• processing, packing and delivering orders;
• managing customer accounts and order history;
• responding to enquiries, support requests and product questions;
• processing payments and preventing fraud;
• sending order updates, receipts and service communications;
• sending marketing emails where you have subscribed or where permitted by law;
• improving our website, products, customer experience and advertising;
• meeting legal, tax, accounting and regulatory obligations.

6. Payments

Payments are processed through secure third-party payment providers. We do not store full credit card or debit card numbers on our website. Payment providers may collect and process payment information according to their own privacy and security practices.

7. Cookies, Analytics and Tracking

Our website may use cookies and similar technologies to keep the store working, remember cart and account preferences, understand how visitors use the website and improve marketing. You can usually disable cookies in your browser settings, although some store features may not work properly without them.

8. Email Marketing

If you subscribe to our emails, we may use your contact details to send updates about products, offers and All Aboard Clothing news. You can unsubscribe at any time using the unsubscribe link in an email or by contacting us.

9. Disclosure to Third Parties

We may disclose personal information to trusted third parties where reasonably necessary for our business, including:

• payment gateways and fraud prevention services;
• shipping, courier and fulfilment providers;
• website hosting, security, maintenance and ecommerce platform providers;
• email marketing and customer communication providers;
• analytics, advertising and social media platforms;
• professional advisers, insurers, regulators or authorities where required by law.

10. Overseas Disclosure

Some third-party service providers we use may store or process information outside Australia, including providers of website hosting, analytics, payment processing, email marketing, cloud storage or advertising services. Where personal information is disclosed overseas, we take reasonable steps to use reputable providers and protect information as required by Australian privacy law.

11. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps may include secure website connections, account password protection, restricted access, reputable third-party providers and standard business security practices.

12. Retention

We keep personal information for as long as reasonably needed for the purposes described in this policy, including order management, customer service, business records, tax, accounting and legal obligations. When information is no longer required, we will take reasonable steps to destroy or de-identify it where appropriate.

13. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable law.

14. Complaints

If you believe we have breached this Privacy Policy, the Australian Privacy Principles or the Privacy Act, please contact us first at ahoy@allaboardclothing.au. Please include details of your concern so we can investigate and respond.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) through its website.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.

16. Contact

All Aboard Clothing
ABN 13 121 894 990
Biggera Waters, Queensland
Email: ahoy@allaboardclothing.au
Phone: 0493 532 891